OBJECTIVES

• Learn about the benefits of shifting from a model of care based on competing needs in an environment of limited resources to a model whose foundation is based on the common needs shared by all participants and the value that each brings to the relationship.
  
  
• Learn about the potentially powerful impact – both positive and negative – that the clinician/patient relationship can have on the delivery and efficacy of patient services
  
  
• Learn the important distinction between ‘patient centred’ and ‘relationship centred’ care in the provision of quality healthcare services.
  
  
• Learn how to use existing resources to
  - Save time, effort, and money
  - Reduce the emotional symptoms of trauma
  - Prevent clinical oversights
  - (And how a lack of those understandings or skills in practice can lead to
  unsatisfactory, costly and sometimes dangerous outcomes)
  
  
• Learn to get staff to stay longer, patients to leave sooner, and both to experience greater satisfaction by changing how you define your ‘bottom line’
  

KEY POINTS

The shift in focus from ‘physician centred’ to ‘patient centred’ care and the move towards greater ‘consumer’ participation in deciding how services should be provided are worthy attempts to improve the quality of health care services. However, the model itself continues to be based on the division between ‘them and us’ - the ‘doer’ and the ‘done to’ - rather than on the true reciprocal nature of the individual relationships involved.

‘RELATIONSHIP CENTRED’ HEALTHCARE has as its foundation the human needs shared by all individual consumers(and their providers) - regardless of illness or ethnicity - and focuses on the therapeutic value of the relationship itself in promoting and maintaining the well being and health of providers and consumers alike. Regardless of policies and procedures, the health system is reliant on people – and the relationships they have with one another – to ensure that those policies and procedures are valued and adhered to.

Selection of Clients
Reviews of Kathy’s Presentations to Medical Groups