“To hear Kathy give her talk is to hear a pin drop in the room at the same time. And for days afterwards that is the lecture that sticks in your mind. That is the topic that people talk about afterwards.

Kathy provides the take-away message of any conference. Kathy talks powerfully and provocatively and intimately of the patient experience and the need for empathy throughout the patient journey.

Kathy is an inspiration not just the first time you hear her but over and over again.
Buy the book but be careful with whom you share it. If you do not track the borrower you will find yourself needing to buy another book. This is a message that everyone working in the health system needs to not just hear but act upon as well.”
Gray Maingay FPS MRPharmS Chronic Care Pharmacist, Health Pharmacist Assoc. Conference 2008

“It was great having you at the workshop in May. It made the patient experience come alive.”
Karen Jacobs, Pharmac (voted by audience among the best presentations at the conference)

“I enjoyed listening to and meeting Kathy Torpie as one of the panel. I bought a copy of her book and would recommend it to all staff working with and caring for patients in any capacity within the health care system.”
Audience feedback from “Putting The Patient First” conference, Health and Disability Commission

“These presentations were very well received and your input has contributed substantially towards a broadening of perspective, both within the Ministry and across the health system”
Hon Peter Dunne, NZ Associate Minister Of Health

“Brilliant presentation. Very moving. Very educational. Reminds us of what we already know but can easily forget”
Dr. James Judson, Intensive Care Specialist

“There was encouragement to those who seek to ‘care’ rather than simply be ‘at work’, a suggestion, and material supporting the notion that quality communication with patients enhances quality of care and outcomes.”
Dr. Peter Cooke, Chief Medical Officer, Southern Cross.

“I could listen to her talk all day! One can never hear too much from a patient’s perspective”
Nurse Manager

“Good. Practical. Relevant to practice. Examples excellent.”
Nurse Manager

“Key messages. Very pertinent”
Nurse Manager

“Excellent. Informational. Just right.”
Nurse Manager

“I will communicate Kathy’s experiences to ward staff and reiterate to them the importance of revealing things we take for granted”
Nurse Manager

Asked, “What other target groups do you think would benefit from hearing Kathy Torpie’s story?” Nurse Managers Reply
“Nursing staff at all our hospitals”
“Student nurses”
“Most registered nurses!”
“Medical students”
“Physiotherapists”
“All health professionals”
“Anyone likely to be a patient”

| Back To Top |

Selection of Clients
Objectives and Key Points